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On average, the consumer can receive the order placed online within 3 days, which becomes 5 in the case of delivery to islands or at problematic times of the year (e.g. during the particularly busy Christmas period or if there are strikes, natural disasters, etc.). In everyday weekdays, average times are further reduced: usually every order received is prepared on the same day and the next working day is passed to the Courier for shipment. Should the order arrive over the weekend, it will be passed to the Courier for shipment on Monday.

Shipping on purchases made onclai is free for amounts greater than or equal to €65. For lower amounts, shipping has a variable cost depending on the region. More info

The minimum order to make a purchase is 29,90 €.

No, we currently deliver only to Italy, Republic of San Marino and Vatican City.

Products are placed in special boxes and carefully packaged. We wrap with paper all "loose" cold cuts, "loose" whole cheeses and glass products such as sauces, jars, wine bottles, oil.. All these box preparation operations are carried out by staff Clai. In warmer months, we make use of refrigerated transportation.

Yes, a user can purchase by entering only the information needed to proceed with the order and shipping.

Yes, only if it has not already been shipped. Otherwise, that is, if it has already been shipped, the order cannot be cancelled. For any issues, requests and/or needs, please use the email [email protected] to interact with the office Clai.

You can pay with: credit card, Pay Pal, Amazon Pay and Satispay.

In order to make a purchase on our shop you need to reach a minimum value of € 45, an amount that entitles you to free shipping.

For any issues, requests and/or needs, please use the email [email protected] to interact with the office Clai. It is suggested to keep on hand: copy of the order confirmation, damages found and some photos. If the finding is confirmed by the office Clai, the user will get a refund corresponding to the value of the product with anomalies.