On average, consumers can expect to receive their online orders within three days, or five days in the case of deliveries to islands or during problematic times of the year (e.g., the particularly busy Christmas period or in the event of strikes, natural disasters, etc.). During the week, average delivery times are even shorter: orders are usually prepared on the same day and handed over to the courier for shipment the following working day. Orders received at the weekend will be handed over to the courier for shipment on Monday.

Shipping for purchases made on the websiteclai is free for orders of €65 or more. For smaller orders, shipping costs vary depending on the region. More info

The minimum order amount for a purchase is €29.90.

No, at the moment we only deliver to Italy, the Republic of San Marino, and Vatican City.

The products are placed in special boxes and carefully packaged. We wrap all loose cured meats, whole loose cheeses, and glass products such as sauces, jars, wine bottles, and oil in paper. All of these box preparation operations are carried out by Clai staff. In the warmer months, we use refrigerated transport.

Yes, a user can make a purchase by entering only the information necessary to proceed with the order and shipping.

Yes, only if it has not already been shipped. Otherwise, if it has already been shipped, the order cannot be canceled. For any issues, requests, and/or needs, please use the emailclai to contact Clai headquarters.

You can pay with: credit card, PayPal, Amazon Pay, and Satispay.

In order to make a purchase in our shop, you must reach a minimum value of €45, which entitles you to free shipping.

For any issues, requests, and/or needs, please contact Clai headquarters by emailclai. We recommend that you have the following information ready: a copy of the order confirmation, details of the damage found, and some photos. If the claim is confirmed by Clai headquarters, the user will receive a refund corresponding to the value of the defective product.