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On average, online orders can be delivered within 3 days, increasing to 5 days for deliveries to islands or during busy periods of the year (such as the particularly busy Christmas period, strikes, natural disasters, etc.). During weekdays, average delivery times are even shorter: typically, every order received is prepared the same day and forwarded to the courier for shipping the following business day. If the order arrives over the weekend, it will be forwarded to the courier for shipping on Monday.

Shipping for purchases made on www.clai.it is free for orders over €65. Shipping for smaller amounts varies depending on the region. More information

The minimum order to make a purchase is €29.90

No, we currently only deliver to Italy, the Republic of San Marino, and the Vatican City.

The products are placed in special boxes and carefully packaged. We wrap all loose cured meats, loose whole cheeses, and glass products such as sauces, jars, bottles of wine, and oil in paper. All these box preparation operations are carried out by Clai staff. During the warmer months, we use refrigerated transport.

Yes, a user can purchase by entering only the information necessary to proceed with the order and shipping.

Yes, only if it hasn't already been shipped. Otherwise, if it has already been shipped, the order cannot be cancelled. For any issues, requests, and/or needs, please contact Clai headquarters by email at assistenzaclienti@clai.it.

You can pay with: credit card, PayPal, Amazon Pay and Satispay.

To make a purchase on our shop, you must reach a minimum value of €45, which entitles you to free shipping.

For any issues, requests, and/or needs, please contact Clai headquarters by email at assistenzaclienti@clai.it. Please have a copy of your order confirmation, the damages found, and some photos available. If the Clai headquarters confirms the defect, you will receive a refund equal to the value of the defective product.